Call Centers Experts
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Expertise Description: B.S.E.E., M.S.E.E. – Consulting expert knowledgeable in the design, development, and technical analysis of electronics and communications equipment with over 25 years of professional experience in the field. Experienced in cases involving patent infringement; patent damages & royalty calculations; cell phone cases involving wrongfully accused, E-911 issues, call routing, and cell tower records; telecommunications cases involving failures and failure analysis, the local switch, toll call, and VoIP, IVR, and ATIS... » Read Complete Profile
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Expertise Description: Ph.D. - Successful independent hi-tech consultant with extensive expertise in signal processing and software patents with over 30 years experience in the field. Accomplished software professional in high-level languages and assembly language. Experienced manager with long-range research and development experience. Proficient with foreign language and working with people from outside the United States. Several decades of involvement in software, digital audio, digital music, digital signal processing, and processor architecture. Has... » Read Complete Profile
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Expertise Description: Consulting expert specializing in the Telecommunications Industry. Internationally recognized with expertise in litigation (investigations, consultations, technical expert, testifying expert), corporate telecommunications consulting and management, insurance telecommunications claim investigations, and telecommunications service provider consulting. Has been assisting insurance companies and insurance adjusting firms with claims and litigation involving telecommunications for more than 20 years. Has published many articles and publications. Prior expert witness experience... » Read Complete Profile
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Expertise Description: Ph.D. – Consulting expert with more than 27 years of telecommunications industry experience, as a practitioner, academic, and independent consultant. The scope of his experience includes research, product design and technical analysis of high-speed data communications, wireless technology, and computer telephony... » Read Complete Profile
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Expertise Description: M.B.A. - Technology consultant specializing in technology development, computer forensics, mission critical networks, call centers, and due diligence for venture funding and corporate capitalizations. Expertise includes: infrastructure review; municipal broadband initiatives; network infrastructure; total market economic analysis; patent infringement; wireless network security; international marketing; software development; distance learning; network management; information technology (I.T.) and the law; technology investments; telecommunications management; and local area networks. Multiple media appearances, publications, and invited... » Read Complete Profile
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Expertise Description: Ph.D., M.A. - Former law enforcement officer experienced in industrial / organizational psychology and Equal Employment Opportunity (E.E.O.) consulting, especially in the area of public-safety dispatching / call taking. Expertise includes: recruiting; employment testing; test validation; job analysis; worker discrimination involving sexual orientation, gender, race, religion, age, and disability / medical conditions; fair, appropriate, and consistent application of workplace rules by managers; and performance evaluations / reviews. Prior expert witness... » Read Complete Profile
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Expertise Description: P.E. - Experienced in electrical design. Areas of expertise include: power distribution, coordination, grounding and lightning protection; lighting and controls; communications and data design; fire and security alarms; low voltage; audio and CATV; nurse call & CCTV; pump lift; stations and controls; motor control centers; generators and ATS; electrical commissioning; electrical specifications; and shop drawing review... » Read Complete Profile
