Expert 518592 - MA


Expertise Description

My 35 years of experience in the hospitality industry includes working as a Hotel Administrator and Food and Beverage Sanitation Instructor. I founded a consultant firm that has provided design, diversity, food safety, management consulting, marketing, quality assurance, and training, as well as development support to the service industries with a concentration on the hospitality industry. My experience includes the analysis of recipes and suggestions for recipe changes to make foods healthier; developing business plans with financial projections for new or relocated restaurants; mystery shopping for regional chains and independent restaurants, as well as extensive experience providing customer service, food safety, responsible beverage and anti-discrimination training in the United States, Canada, Europe, Middle East, and Asia. I have prior expert witness experience.

Areas of Expertise


Professional Experiences

I am a well-rounded management professional with a record of increasing responsibility and proven capability in performance improvement in a variety of businesses. My extensive education in complimentary fields enhances my ability to view situations from multiple perspectives and provides a variety of tools with which to address issues. My excellent communication skills were honed during a decade of college level teaching in both the United States and Switzerland and refined further by providing seminars, training programs, and consulting on three continents.


Education

Degree Subject Institution
Ph.D. Industrial Engineering and Operations Research University of Massachusetts at Amherst
M.S. Environmental Science and Hospitality Design Cornell University
B.S. Hotel Administration Cornell University

Licenses Certifications

Certified Hotel Administrator – American Hotel and Lodging Association.
Registered Diversity and Sexual Harassment Prevention Trainer – Massachusetts Commission Against Discrimination.
Registered Food Sanitation Instructor – National Restaurant Association.
Registered Responsible Beverage Instructor – National Restaurant Association.

Awards & Affiliation

Franklin County Community Development Corporation
Massachusetts Restaurant Association
Museum Association of New York
New England Museum Association

Primary Affiliation

Franklin County Community Development Corporation



SELECT EXPERT