Business Operations Expert 415051 CA(S)

Expertise Description

I have over 25 years experience in Business Operations specializing in travel industry operations and standards in the travel and hospitality field, managing travel agency operations, developing specialized tours, cruise and independent and foreign travel packages, and sales and service. I also have experience as a Regional Travel Operations Manager. My expertise includes launching new travel agencies, marketing, promoting and selling tourism, airline travel, cruises, tours, travel packages, hotels and car rentals, restaurants, catering, travel insurance, employment and event planning.

Areas of Expertise

Consulting Experience

My consulting services include consulting with travel agents and management teams on travel packages, travel customs, proper file documentation.

Professional Experiences

My professional experience includes: General Manager Branch Operations, District Manager Bank Alliance, and Regional Travel Manager of a travel agency.

Relevant Experiences

My expertise is deeply rooted in the customs and practices in the travel industry (Cruise, Tours, Motorcoach, Airlines, Car Rentals and Hotels).

During my 30 plus years in the travel industry, I have personally booked disabled passengers on several different cruise lines and other travel modes as well.

I understand the importance of having a plan where management and staff know how to accommodate ADA passengers.

From working as a travel agent, to serving as a senior leader, I was responsible for leading 14 travel agency offices and training management teams.


M.A.Communications ManagementUSC Annenberg School of Communications
B.S.Marketing/International MarketingCalifornia State Los Angeles

Licenses Certifications


Awards & Affiliation

Travel and Tourism Industry Professionals Worldwide
Luxury Hoteliers
International Customer Service Association
Women's Speakers Association
Linked HR Human Resource Group

Primary Affiliation

Travel & Tourism Industry Professionals Worldwide