Expertise DescriptionI have over 20 years experience of marketing, strategy, operations management, product development, and executive leadership in financial services with concentration in electronic payments. My consultant experience includes focusing on transition from paper checks to electronic payments. My projects have included bank training on Electronic Funds Transfer (EFT) / check processing, product strategy, telemarketing fraud, risk management for corporate account takeover, wire remittance delivery, and Automated Clearing House (ACH) management.
Areas of Expertise
My expert witness experience includes telemarketing and fraud cases.
My consulting services include: Conducted Automated Clearing House (ACH) and image exchange systems for the Eastern Caribbean Central Bank; Responsible for development and management of the Clearing House's payment products; Education campaigns on Direct Deposit, Direct Payment and Y2K; Implemented a consumer advertising / education campaign in the tri-state area and drafted copy points for ads and brochures, coordinated development and placement of print and radio advertisements; Implemented media relations strategy and drafted high-level communications including talking points, marketing brochures and crisis management plan and materials.
|Bachelor of Arts||Psychology||University of Connecticut|
Awards & Affiliation
National Payments Association
Partial List of Consulting Expert Witness Cases