ForensisGroup Call Center Expert Witnesses have practical experience in the telecommunications industry and specifically with call center technology, procedures, and management.
A call center is a physical location where telephone calls from customers are taken by a company’s team of representatives. Based on the call volume, a call center can be a few people answering the phone to hundreds of reps assigned to specific geographic areas, products, or levels of service. This latter group is typically assisted with automated software and hardware computer tools that distribute incoming calls appropriately and track statistical data.
Call Center Experts routinely offer consulting services that include the assessment of complex telecommunications networks; the reliability, availability, and performance of digital and optical networks; analysis of traffic engineering, capacity planning; as well as expertise with optical switching technology and calculations for VOIP (Voice over IP), IVR (interactive voice response), and ATIS (Automatic Terminal Information Service) networks.
Their experience includes research, product design, and technical analysis of high-speed data communications, call center technology, call routing, computer telephony databases and architecture, and computer telephony maintenance and management. These experts have assisted in telecommunications cases involving call center failures and failure analysis, back-up power supply system failure analysis, and call center design methodology.
ForensisGroup Call Center Experts also have extensive knowledge of outbound calling methods, such as telemarketing, pre-dial callers, and fax messaging.
ForensisGroup is ready to help you find the Call Center Expert Witness for your case. Call us today or Submit An Expert Request Form.