Customer Service Expert Witnesses

Customer service expert witnesses may be an essential aspect of numerous lawsuits, as customer service is utilized in many different industries. Customer service expert witnesses may provide valuable information for cases involving such areas as consumer research, health system operations, escrow and sales, business operations, strategic marketing, business development, business management, engineering, global supply chain, notary services, tourism security and safety, and other related issues, each of which may pertain to litigation involving customer service.

Customer service expert witnesses may have a background conducting the research involved with such industries as retail, consulting, and other customer-driven fields, which may involving working with consumer products, consumer protection, various business plans, Internet/Web/E-commerce, marketing research, business sales, sales management, online privacy, shopping centers, shopping malls, retail stores, purchases, and other facets of customer-based industries. Such areas as Internet marketing, Internet traffic, and other related issues are very important, as customer service is often involved with computer technology.

Other customer service expert witnesses may have experience working within the healthcare industries, since customer service is a very important factor in providing medical treatment. Customer service expert witnesses working with medical patients have knowledge of healthcare administration, healthcare management, organizational systems, strategic plans, codes and compliance, financial analysis, and other areas concerning customer service and care.

Attorneys have been turning to ForensisGroup since 1991 because of our consistent record of success. Fill out and Submit An Expert Request Form or call us today for more information on retaining a qualified customer service expert witness for your case.

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- Mike Ertle, Esq.

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Engineering Operations Management Expert Witness 524929

Expertise Description

I have 25 years of consulting experience in the field of engineering, with an emphasis in operations management. My areas of focus include providing managerial and professional services in addition to being responsible for development, design, and project implementation. I have additional expertise in engineering of facilities, systems and sub-systems within chemical, electrical, aerospace, and manufacturing settings. I am offering my services as an engineering operations management expert witness.

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Retail Expert Witness 507930

Expertise Description

I have over 45 years experience in retail with a focus in store design concepts, display design, showroom design, marketing, licensing and branding, franchising, and trade show concepts. I have offered consultations and deposition for more than 5 years as a retail expert witness.

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Information Technology Expert Witness 531116

Expertise Description

I have over 20 years experience in Information Technology (IT) with expertise in IT staffing services. I am also an experienced IT and software development executive at a massive scale; expert in technical organization turnarounds and realignments; experienced across project management, IT planning and operations, and business and financial management; customer-focused, agile software design and delivery; skilled at finding and solving the right business problems; skilled in team building, motivation, and leadership through transparency, excitement, and ownership. I have prior experience offering my services as an Information Technology (IT) expert witness.

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Information Technology Expert Witness 525046

Expertise Description

With over 15 years of experience in information technology, I have an expertise in systems administration; installing, configuring, operating, and maintaining systems hardware and software; resolving software and VoIP related issues; and creating and disabling user accounts. I have worked with such technological programs as Dameware, TeamViewer, VNC, RDP, SolarWinds Orion, Soti MobiControl, WebEx, Altiris, Ghost, Ghostcast, SCCM, Skype, Arkadin and Cisco. I have prior experience providing my services as an information technology expert witness.

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Product Design & Development Expert Witness 525088

Expertise Description

I have over 20 years experience in product development and design with a particular focus in the consumer, medical, and aerospace industries. I have worked with technical business, customer relations, contracting, product development, prototyping, product cost reduction, electro-mechanical design, EMC/EMI, medical & aerospace industry, battery chemistries, patent development, and production management – domestic or overseas. I am offering my services as product development expert witness.

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Accounting Expert Witness 521672

Expertise Description

I have over 20 years experience in Accounting and Tax Preparation with expertise in tax preparations, audits, IRS & State Audit Representation, Intuit Tax, Turbo Tax, Tax Cut, Drake and TaxWise software. My responsibilities have ranged from Management, Supervision, Customer Service, Mediation, and Technical Hands-On. I have produced high gross profits with high CSIs for various types of businesses including small businesses and large corporations. My Specialty and Expertise lies in partnerships and Limited Liability Companies. I have also spent more than 5 years as an accounting expert witness with consultations, deposition, and courtroom testimony.

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Furniture Law & Regulation Expert Witness 524673

Expertise Description

I have spent more than 40 years working in the Furniture Industry. My areas of expertise include furniture law & regulations, quality control and compliance. I have prior experience providing consultations and deposition as furniture industry expert witness.

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Furniture Industry Expert Witness 460171

Expertise Description

I have over 25 years experience in all areas of the furniture industry including marketing, product design and development, new product launch, catalogs and price lists, costing, domestic and overseas sourcing, private label manufacturing, purchasing, supplier negotiations, sales, customer service, trade shows, and fabric programs. I have visited and/or evaluated over 100 furniture factories and component suppliers located throughout the U.S., Canada, Italy, Spain, Eastern Europe. I have spent over 15 years as a furniture industry expert witness and have provided numerous clients with deposition, consultations, and courtroom testimony.

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Healthcare Insurance Expert Witness 522345

Expertise Description

I have more than 30 years experience in the healthcare/health insurance industry. My experience includes, but is not limited to, sales, sales management, sales distribution channels (including internal sales and outside broker/agents/consultants, operations (billing, claims, customer service), underwriting, product, compensation plans, and profit and loss management. My indirect responsibilities included, but not limited to, actuarial, finance, network development and contracting, compliance, and marketing. My experience includes Individual and Group products/business in commercial and government (Medicare) lines of business. I am offering my services as a healthcare expert witness.

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Farm Equipment Expert 521200

Expertise Description

With over 35 years of experience in Agricultural & Industrial Equipment, my focus is in product engineering, business development, field and customer support, market research, territory management, quality engineering, and public relations. I have provided consultations, deposition, and courtroom testimony for more than 25 years as an agricultural farm equipment expert witness in Kansas and Indiana.

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Emergency Medical Billing Expert 520337

Expertise Description

I have over 35 years experience in Emergency Medical Services (EMS) Billing and have worked as an EMT with a focus on the pre-hospital care environment in a number of areas, including Neonatology, Pediatrics, Cardiology, and Emergency Response. I have also provided Fire Departments and Private Ambulance Companies with pre-hospital care billing and collections efforts as the Director of Operations for an EMS billing and collections center, directing the work of seven subordinates, and indirectly—more than fifty billing and collections clerks and customer service agents. I have additional experience as a police officer and was listed as one of the inventors of a “patient-pending” solution that covered a set of procedures and technology for a complex ems data collection and billing system.

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Car Rental Expert Witness 519464

Expertise Description

As a car rental expert witness with more than 35 years in the industry, my expertise has been focused on the standards of the car rental industry in regards to: vehicle maintenance; requirements of maintaining a fleet of rental vehicles; rental car staffs that included car wash attendants, drivers, customer service representatives, assistant managers, and salespeople; employee hiring, training, and supervision; as well as accounting practices and security measures. I have additional knowledge in unauthorized drivers, keys left unprotected, undercarriage damage inspection and industry standards for car preparation, validity of foreign driver’s licenses, and standard for safety in trucks with cabs over engines. I have been providing services as a car rental witness for over 5 years.

Disability Access Expert Witness 519511

Expertise Description

I have spent more than 20 years in the field of accessibility design by working with large and small existing business owners to help improve the accessibility of their buildings and open their doors to potential customers with disabilities. I have additional experience participating with design teams to help ensure that newly constructed and altered buildings meet all Federal, state, and local accessibility regulations via plan review and guidance on how to correct problem areas prior to construction. I have additional knowledge of all disability-related laws and building codes. With over 15 years as a disability access design expert witness in Pennsylvania, I have provided courtroom testimony, consultations, and deposition.

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Transportation Software Expert Witness 519424

Expertise Description

I have spent over a decade in New York working in the transportation network field with expertise in selling, installing, and optimizing software for transportation companies and travel bookers. My career includes working in a Business Development capacity for a nationwide transportation company, which involved owning and operating executive transportation services, shuttle services, and taxicab companies. I have prior experience providing services as a transportation network technology expert witness.

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Fraud Prevention Expert Witness 519552

Expertise Description

My 25 years of experience in the credit reporting industry includes working with Data Breach and Fraud Prevention, as well as call center operations, B2B sales, vendor management, customer service, credit disputes, credit repair, identity theft, corporate security, strategic planning, crisis management and fraud examination/detection. I have additional experience in financial services, including risk assessment/analysis, investigations, and banking. My time as a fraud prevention expert witness has spanned over a decade with courtroom testimony, consultations, and deposition.

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Hospitality Food Safety Expert 518592

Expertise Description

My 35 years of experience in the hospitality industry includes working as a Hotel Administrator and Food and Beverage Sanitation Instructor. I founded a consultant firm that has provided design, diversity, food safety, management consulting, marketing, quality assurance, and training, as well as development support to the service industries with a concentration on the hospitality industry. My experience includes the analysis of recipes and suggestions for recipe changes to make foods healthier; developing business plans with financial projections for new or relocated restaurants; mystery shopping for regional chains and independent restaurants, as well as extensive experience providing customer service, food safety, responsible beverage and anti-discrimination training in the United States, Canada, Europe, Middle East, and Asia. I have prior expert witness experience.

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Logistics Expert 514489

Expertise Description

I have more than 30 years of experience in the field of Logistics including founding and operating a logistics consulting company and teaching and lecturing at universities. My experience includes logistics network analysis, distribution center analysis and requirements, material handling, packaging requirements, shipping methods, warehouse operations, returned goods inventory, transportation analysis, and market research. I have managed more than 30 warehouse operations projects to improve customer service, labor productivity, reduce product damage and product returns, as well as reduce total costs. I have over 15 years of expert witness experience with consultations, deposition, and courtroom testimony.

Consumer Research 501013

Expertise Description

I have more than 20 years experience in the field of Consumer Research with expertise in retail, services, and consulting companies. I have experience with value drivers from omnichannel retailing, consumer and store atmosphere factors impacting the retail shopping experience, customer attitudes toward new consumer technologies being launched in retail and services industry environments (e.g., mobile, interactive, etc.), factors impacting customer loyalty, and consumers’ attitudes toward privacy and trust.

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Health System Operations

Expertise Description

I have more than 40 years experience in the field of Health System Operations with expertise in design and construction, facility and program accreditation, system integration, and managed care organization development. I have experience with TQM processes in systems design, facility design, organization quality improvement, productivity, financial management, physician collaboration, customer satisfaction, and governance effectiveness. I specialize in improving operational, financial, clinical and service performance, strategic planning, implementing growth, leadership development and facilitating cultural transformations.

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Escrow 395393

Expertise Description

I have more than 25 years experience in Escrow and Sales. I have experience with top tier sales, major client accounts, escrow and title support units, escrow closing, operational workflow, reverse mortgage, account managing, origination mortgage post closing issues, unrecorded deed correction, and affordable housing building and development.

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Business Operations 415051

Expertise Description

I have over 25 years experience in Business Operations specializing in travel industry operations and standards in the travel and hospitality field, managing travel agency operations, developing specialized tours, cruise and independent and foreign travel packages, and sales and service. I also have experience as a Regional Travel Operations Manager. My expertise includes launching new travel agencies, marketing, promoting and selling tourism, airline travel, cruises, tours, travel packages, hotels and car rentals, restaurants, catering, travel insurance, employment and event planning.

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Business Marketing 426696

Expertise Description

I have over 25 years experience with Strategic Marketing, Business Development, Management, and Engineering. I have experience with account, channel & product management, business plan creation, development & execution, technical knowledge, new product development and new product introduction, funding expertise with start-ups, Pre-IPO, Post IPO and later stage companies, high impact marketing/sales strategy development and execution, strategic business development and merger & acquisition evaluation, and contract development & negotiations.

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Global Supply Chain 463739

Expertise Description

I have more than 20 years experience in the field of Global Supply Chain with expertise in the End- to-End (E2E) Supply Chain, from procurement and sourcing to last mile delivery using process design-redesign and driving efficiency. I have experience with operations management, process controls, productivity improvement strategic review, system integration, contract negotiations and management, labor management / organization, and vendor supply chain relations. I have prior expert witness experience with consultations, deposition, and courtroom testimony.

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Notary 314504

Expertise Description

I have more than 15 years experience in the field of Notary Services, Standards, and Procedures with expertise in execution of documents relating to mortgage and notary cases; regulation and management of notary practices; notary public; client relations during the signing process; quality control, screening, and proper notary training.

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Tourism Security 446917

Expertise Description

I have more than 20 years experience in the Tourism Security and Safety Industry with Expertise in tourism security, risk management, rural tourism economic development, visitor safety, roles of police departments in urban economic development, the gaming industry, international trade, and experience as a security consultant. I have over 10 years expert witness experience with consultations, deposition and courtroom testimony.

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