Online review expert witnesses are involved with litigation that has been triggered by this form of online marketing. Cases involve defamation and libel claims for fake, inaccurate, and in some cases, negative reviews.
Defamation cases have been brought by companies that allege damages from the loss of reputation from negative online reviews. But the Consumer Review Freedom Act prohibits companies from putting non-disparagement clauses in their contracts or terms of service. These “gag clauses,” are designed to discourage customers from posting honest reviews that criticize the company and to punish them with a fee if they do so. The bill permits the Federal Trade Commission and the states to enforce it by initiating legal action against companies that continue to use these clauses.
Our experts are experienced in work with the FTC and its regulations, consumer rights, and online feedback about products and services. They are also called upon in cases where companies take legal action against a person they believe has libeled them or disparaged them in some way by making false statements.
If you are unable to locate the appropriate online review expert witness by searching through our listings, please contact our staff. We research and recruit additional experts for your case. You’ll be provided with an initial case consultation at no cost. Our experts do not pay a fee to be listed, so we select them based only on their skills, strengths, and expertise. Let us match you with a leading online review expert witness today for your specific case.