Drawing on more than 30 years of claims management experience, including senior executive leadership roles, this insurance professional analyzes operational structure, reserving practices, and litigation management in complex claims environments. This insurance claims management expert has more than 30 years of industry experience in claims management for personal, commercial, and specialty lines of business, with a career spanning frontline adjusting through senior executive leadership roles and prior expert witness experience. He previously served as Senior Vice President of Runoff Claims and Senior Vice President, Head of Claims for a national property and casualty insurer, where he oversaw claims operations associated with personal, commercial, and specialty lines totaling approximately $2 billion in written premium, managed organizations of up to 1,500 claims employees across multiple regional offices, and directed runoff claims inventories that included $2.5 billion in reinsured environmental claims and approximately $1 billion in case file reserves. He holds a Bachelor of Arts degree in Political Science.

His expertise includes the development and implementation of claims best practices, including the use of technology to support best practices; consistent and adequate case file reserving; process improvement initiatives; litigation management; file quality and claims payment accuracy; expense management; and staff development. He has implemented litigation management processes that reduced pending suits and legal cost inventories, utilized alternative fee arrangements with panel counsel, reduced runoff pending inventory, and resolved targeted high-exposure claims. His experience also includes change management associated with mergers, acquisitions, sale of businesses, growth initiatives, and runoff business. He maintains professional affiliations with national claims and litigation management organizations.