Expertise DescriptionI have more than 30 years of experience in Guest Relations and Hospitality. I have moved through many roles over the years, and am well versed in how important a dynamic staff is for a customer’s experience. I have learned firsthand about consumers’ needs and desires when it comes to wellness and luxury. I have specialized in integrating the experience of staff, management and clients. As a Hospitality Professional and Trainer, I have conceived and lead comprehensive on-site training for new and existing resort staffs, as well as workshops, seminars, and training for spa resort owners and operators. I have over 10 years of expert witness experience with consultation, deposition, and courtroom testimony.
Areas of Expertise
I have acted as an expert witness to provide testimony at deposition and in court to uphold best practices in the spa resort industry.
My consulting work includes taking part in targeted areas of resort development focused on team building and training.
My professional experience includes being the developer of world-class resort wellness programs, a media-trained author and spokesperson, and a recognized trainer at top resorts, as well as a professional writer, proven collateral development skills, author of 4 books & many articles
|M.F.A.||University of Miami|
|B.A.||English||Florida State University|
Florida State licensed community association manager (CAM)
Florida State licensed massage therapist (LMT)